Kilcooley Women's Centre are delighted to announce their appointment as training providers for the World Host Training Programme.
WorldHost is trusted by businesses and organisations to provide a world-class training programme that delivers excellence in customer experience through an innovative, human and transformative approach. The training content and delivery methods are informed by a proactive, insight-led strategy, focusing on what today’s customer wants and align this with strategic objectives, to achieve genuine, measurable results.
Workshops represent a true business investment by maximising customer lifetime value, and by enabling progression at both a personal and business level. The suite of WorldHost customer service training workshops aim to build life-long, transferable skills creating better interactions with people – colleagues, customers and visitors. Participants improve their social skills, problem-solving abilities and cultural awareness, learning how to offer a high quality, friendly and consistent welcome.
WorldHost is a world-class customer service training programme designed to provide the foundations for commercial success by delivering excellence in customer experience, to effect positive business change and stand against complacency. The World Host approach recognises the fact that your brand is your business. Today’s brands are defined and measured by the experiences of their customers, across their entire journey. We believe that good customer service is key to commercial performance and business growth, and that when teams are empowered to go above and beyond to meet customer expectations, the impact and results are measurable.
Businesses engaged with WorldHost have reported a number of key benefits:
• Increased staff motivation and reduced turnover & absenteeism
• Improved customer service ratings
• Improved quality assurance scores and ratings on sites like TripAdvisor
• Better communication between staff and customers
• Increased revenue and an uplift in average spend
• Higher overall net sales
• Additional repeat business and improved occupancy levels
• Greater customer loyalty increasing customer lifetime value and positive word of mouth
WorldHost represents an attractive and trusted proposition for customers, partners, and businesses. Furthermore, apply for and gain recognition status through WorldHost to add more value to a business, town, city or region. These better customer experiences set organisations apart from their competitors and keep customers coming back for more.
The programme will be launched as a digital training course during lockdown, with face to face training returning in due course. Contact Lynne Bloomfield or Alison Blayney who are the accredited trainers for the programme for more information.